Death of Convergence? Not so Fast

Dear Client:  I must admit I was a bit surprised that my article last week ("The Death of Convergence") elicited so much response from readers, both for and against.  If I had to summarize the feedback in a haiku, I would say: Lines blur, brands collide, Warehouse packed, yet no clear win, Chase growth—lose profit. For this issue of BBD, I thought I'd give some airtime to a few thoughtful responses. Let's start with someone who disagrees -- and who also